Trading Standards eCrime

People are losing £141 on average after signing up for a ‘trial’ offer only to later find money has unexpectedly been withdrawn from their bank account, new research from Citizens Advice finds.
The bulk of sign-ups happen online (77%) where businesses can hide information, through the use of pop-ups or smaller font for example, making it easy for people to miss terms and conditions. And nearly a quarter (21%) of people spot an ad for a ‘trial’ on social media or online marketplace, like Facebook and eBay.

Consumers need to know what they are signing up for so they can effectively cancel services and not be out of pocket
New analysis shows that in three months consumers paid an average of £160 towards unwanted subscriptions like gym memberships, television, insurance and online streaming services.

Consumers need to know what they are signing up for so they can effectively cancel services and not be out of pocket
New analysis shows that in three months consumers paid an average of £160 towards unwanted subscriptions like gym memberships, television, insurance and online streaming services.

Consumers need to know what they are signing up for so they can effectively cancel services and not be out of pocket
New analysis shows that in three months consumers paid an average of£160 towards unwanted subscriptions like gym memberships, television, insurance and online streaming services.

Top award for Isle of Wight trading standards officer
An Isle of Wight trading standards officer has received a prestigious award for his work. The officer, James Potter got the award for Individual Excellence in Intellectual Property Enforcement from the National Markets Group (NMG) for his perseverance, dedication and coordination following a successful prosecution of Facebook traders under the Trade Marks Act 1994. His work led to the seizure of over 2,000 items and a successful conviction of a rogue trader.

  • Consumers called premium rate numbers thinking they were contacting well-known organisations directly
  • Some consumers charged over £100 for one call
  • Fine totalling £645,000 issued to DK Call for breaches of the Phone-paid Service Authority’s Code of Practice
  • Refunds ordered to all consumers who seek one
  • PSA advises consumers to take care when searching for customer service helplines online.
  • Consumers called premium rate numbers thinking they were contacting well-known organisations directly
  • Some consumers charged over £100 for one call
  • Fine totalling £645,000 issued to DK Call for breaches of the Phone-paid Service Authority’s Code of Practice
  • Refunds ordered to all consumers who seek one
  • PSA advises consumers to take care when searching for customer service helplines online.

The conviction follows an investigation by the National Trading Standards eCrime Team
A man and his company who misled disabled people into paying £49 a time for Blue Badge parking permits was sentenced to financial penalties totalling £15,457.35 today (29 March 2017) at York Magistrates’ Court.

The Take Five campaign is urging consumers to protect themselves from financial fraud on a day of action supported by banks across the country. It comes in wake of figures released today, 16 March, by Financial Fraud Action UK (FFA UK), which saw £2 million a day lost to financial fraud in 2106.
The day marks the first-time major banks and key financial service providers have come together to raise awareness of how people can protect themselves, family and friends from fraud.

New scam prompts advice to help customers avoid becoming a victim of fraud
National Trading Standards is warning consumers about a new scam targeting those looking for help with printer problems. The warning comes after a rise in the number of cases seen by the National Trading Standards eCrime Team.
The ‘printer helpline scam’ differs from most scams as it sees consumers contacting the criminals directly, after seeing fake ‘helpline’ numbers in online adverts placed on search engines or social media.