In this digital age, as technology continues to advance so too do the tactics of scammers and fraudsters. Protecting oneself from scams and fraud has become an important skill for UK citizens navigating the complexities of online life. Reporting scams promptly and accessing high-quality, reputable scam advice can significantly impact the prevention and prosecution of fraudulent activities. In this comprehensive guide, we delve into the major resources and support groups available in the UK. Our goal is to empower individuals with the knowledge to combat scams, and to find support when needed.

Part 1: Action Fraud – UK’s National Reporting Centre

1.1 Understanding Action Fraud

Action Fraud is the national reporting centre for fraud and cybercrime in the United Kingdom. It is run by the City of London Police and acts as a central hub for collecting and analysing fraud reports from across the country. Established to combat the rising tide of scams, Action Fraud plays a vital role in tackling fraudsters and seeking justice for victims.

1.2 The Role of Action Fraud

The primary role of Action Fraud is to collect and assess reports of fraud from victims across the UK. Data they gather helps law enforcement agencies identify patterns and trends, enabling them to target high-impact fraudsters and prioritise investigations. Action Fraud collaborates with local police forces. It also partners with other national and international agencies, to help tackle fraud on a larger scale.

1.3 Types of Reports Accepted by Action Fraud

Action Fraud accepts reports of various types of fraud and scams, including:

• Online Shopping Scams: Reporting fraudulent online shopping websites or sellers.
• Phishing and Smishing Scams: Reporting fraudulent emails, messages, or calls impersonating legitimate organizations to extract personal information.
• Dating and Romance Scams: Reporting deceptive online relationships leading to financial exploitation.
• Investment Scams: Reporting fraudulent investment schemes or individuals promising suspiciously high returns.
• Advance Fee Fraud: Reporting schemes where victims are asked to pay upfront fees for services that are never provided.
• Identity Theft: Reporting cases where personal information is stolen or misused.

Part 2: Trading Standards – Safeguarding Consumers

2.1 Introduction to Trading Standards

Trading Standards is a local government service in the UK dedicated to safeguarding consumers and ensuring fair trading practices. Trading Standards teams operate in local authorities throughout the country. They provide essential protection against scams and fraud that can impact on consumers, and on businesses.

2.2 Investigating Fraud and Scams

Trading Standards teams investigate various types of fraud and scams, including:

• Doorstep Scams: Investigating fraudulent doorstep sellers and traders.
• Consumer Rights: Assisting consumers with disputes over goods or services.
• Counterfeit Goods: Investigating the sale of fake or imitation products.
• Misleading Advertising: Addressing misleading claims made by businesses.
• Rogue Traders: Investigating unscrupulous traders offering shoddy services or work.

2.3 Finding Contact Details for Your Local Trading Standards Team

To access the services of Trading Standards in your local area, you can visit your local authority’s website or use the government’s “Find your local council” service. There, you will find contact information for your local Trading Standards team, enabling you to seek advice, report scams that fall within their remit, or request assistance with consumer-related issues.

Part 3: Getting Help and Support – A Network of Assistance

In times of vulnerability and uncertainty caused by exposure to scams and fraud, UK citizens have access to a significant network of support groups and services. These organisations offer valuable advice on scam prevention; resources to report scams, or emotional support. Below are some of the key support groups and services available to help combat scams, and protect individuals from fraudulent activities.

3.1 Citizens Advice Bureau (CAB): A trusted network of independent charities offering free, impartial advice, CAB guides individuals through scam prevention measures and can assist in reporting incidents to Action Fraud. Their expert advisors address consumer rights and provide valuable insights to navigate the consequences of scams.

3.2 The Samaritans: While not focused solely on scams, The Samaritans extend a listening ear and empathetic support to those suffering emotional distress. They offer a safe space for individuals to share their feelings and find strength during challenging circumstances.

3.3 Action on Elder Abuse (AEA): Dedicated to safeguarding older people, AEA provides specialized support, advice, and resources to prevent scams and financial exploitation targeting seniors.

3.4 National Cyber Security Centre (NCSC): The NCSC empowers individuals and businesses with cybersecurity advice to protect against online scams and cyber threats. Their website provides a range of information targeted at users with different needs – from individuals and families, to cyber security professionals.

3.5 Financial Conduct Authority (FCA) ScamSmart: With a focus on investment scams and fraudulent financial schemes, FCA ScamSmart equips individuals with resources to recognize and avoid financial fraud, such as their ‘Investment Checker’.

3.6 Age UK: Offering tailored support for older individuals, Age UK provides guidance on scams and frauds impacting the elderly population.

3.7 Friends Against Scams: An initiative by the National Trading Standards Scams Team. Among other services and information, Friends Against Scams trains individuals to become ‘Scam Marshals’, who can help to spread scam prevention messages within their communities.

3.11 Get Safe Online: Get Safe Online offers practical tips and advice on staying safe from online scams and recognising cyber threats.

3.12 Victim Support: Aiding victims of crimes, including those targeted by scams, Victim Support offers comprehensive assistance and support to people in England and Wales.

By tapping into this extensive network of support, UK citizens can enhance their scam awareness, protect themselves from fraudulent activities, and access the help they need to recover from the emotional impact of scams. Remember, help is available, and by standing together against scams, we can build safer communities and support one another during challenging times.